Last updated: October 20, 2026
If a video fails to generate (for example the photo was rejected or the render errored), the credits are returned to your account automatically. You do not need to contact us — just check your balance and try again.
You can request a refund within 14 days of purchase only if no credits from that purchase have been used at all. If even a single credit has been spent on a generated video, the purchase is non-refundable. Approved refunds are issued to the original payment method via Stripe and typically arrive within 5–10 business days.
Email [email protected] with:
We respond to refund requests within 2 business days.
If you open a chargeback with your bank instead of contacting us, your account may be suspended pending review.